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Arrange a return.

How to return your order to us.

We’re sorry to hear that you’d like to return your order. One of our aims at is to eliminate the need for returns through our innovative shopping experience, which includes the use of our fitting assistant.

However, we understand that sometimes things still do go wrong. This is why we’ve also simplified our returns process so that you can send your order back to us without any fuss.

Please use our portal links below to arrange a return. For the full terms of our return process, please see our Return Policy.

I ordered Friendly Shoes.

I ordered a different brand.


Please type in a few words what you’re looking for. You can search for a brand name, product name, or a colour.

If you can’t find what you’re looking for, please give us a call on 01707 95 3313.

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